We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
Bendigo Visitor Information Centre collects PII when you:
- Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with www.bendigotourism.com.
- Contact www.bendigotourism.com
Bendigo Visitor Information Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
Bendigo Visitor Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.bendigotourism.com may be used to:
- Purchase Bendigo Visitor Information Centre products or services
Information collected when you purchase from www.bendigotourism.com is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
- Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
Bendigo Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
- Accommodation suppliers
Bendigo Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Bendigo Visitor Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.bendigotourism.com.
- Legal obligations
Bendigo Visitor Information Centre may be required by law to disclose information provided by you to www.bendigotourism.com for the purposes of obtaining products or services from www.bendigotourism.com. Bendigo Visitor Information Centre may also disclose information against someone who poses a threat to Bendigo Visitor Information Centre’s interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
Bendigo Visitor Information Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows: