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We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.

This privacy policy explains how www.bendigotourism.com handles and protects your PII in accordance with commonly accepted privacy principles.

Bendigo Visitor Information Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to tourism@bendigo.vic.gov.au or sent via postal mail to: 51-67 Pall Mall, Bendigo, Victoria 3550.

What Information We Collect

In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you. 
Bendigo Visitor Information Centre collects PII when you:

  • Make a booking
    Your full name, address, email address and phone number are taken each time you make a booking with www.bendigotourism.com.
  • Contact www.bendigotourism.com 
    Bendigo Visitor Information Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.

How We Use Your Information

Bendigo Visitor Information Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.bendigotourism.com may be used to:

  • Purchase Bendigo Visitor Information Centre products or services
    Information collected when you purchase from www.bendigotourism.com is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
  • Respond to your questions or suggestions
    We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.

Who We Share Your Information With

Bendigo Visitor Information Centre does not disclose any information about customer bookings to anyone except in the following circumstances:

  • Accommodation suppliers
    Bendigo Visitor Information Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Bendigo Visitor Information Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.bendigotourism.com.
  • Legal obligations
    Bendigo Visitor Information Centre may be required by law to disclose information provided by you to www.bendigotourism.com for the purposes of obtaining products or services from www.bendigotourism.com. Bendigo Visitor Information Centre may also disclose information against someone who poses a threat to Bendigo Visitor Information Centre‚Äôs interests (such as customer fraud) or whose activities could cause harm to others.

How You Control and Access Your Information

Bendigo Visitor Information Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:

  • Booking information
    If at anytime you would like to alter the PII you provided to www.bendigotourism.com in your booking, please contact us.
  • General
    If at anytime you wish to enquire about any of your PII that is stored by www.bendigotourism.com please contact us.

Use of Cookies

Bendigo Tourism website collects data and uses cookies for ad personalisation and measurement purposes.